User Guide · Account
Troubleshooting
Quick answers to the messages you are most likely to see.
| You see | What to do |
|---|---|
| Connector: Not detected | Use Google Chrome on a computer, install the Tally Connector from the Connector page, and reload the page. |
| Tally: Not reachable | Open Tally with the company loaded. In F1 → Settings → Connectivity, set TallyPrime acts as to Both and check that the port matches. |
| No bank ledgers found for this client | Click Pull Ledgers with the client's company open in Tally, or click Type manually and enter the bank ledger's name. |
| This statement does not add up | The balance check failed, so nothing was saved or charged. Upload the Excel or CSV from net banking, or use our template. |
| We could not recognise this statement's format | Use Download Template (.xlsx), or click Format not listed? Tell us so that we can add your bank's layout. |
| This appears to be a scanned (image-based) PDF | Download the digital PDF, Excel or CSV from the bank's website. |
| This file was already uploaded | Check the Document Library first. Choose Upload anyway only if you really want a second set of vouchers. |
| Low Balance | Buy credits on Billing, then click Resume on the upload. |
| Row N: … not imported | That row of your register has a problem, such as a missing date or supplier. Correct the row and upload the file again. |
| Suggested Ledger is blank | We were not sure. Choose the ledger yourself, or add a rule in Mappings. |
| You don't have '…' permission | Ask your team admin to give you that permission in Team. |
| Push stopped, or Tally rejected a voucher | See the common messages under Push to Tally. |
To check whether our systems are running, see System status.