Terms of Service

1. About the Service

Your AI Accountant is a cloud-based accounting automation platform designed for Chartered Accountants, accounting firms, businesses, and finance professionals. The Service assists users in processing accounting and financial data using automation and artificial intelligence technologies. The Service may include functionalities such as:

• Uploading bank statements, purchase/sales registers, GST reports, and Excel/CSV files.
• AI-powered conversion of PDF invoices into structured data (not yet available).
• Deterministic ledger mapping and categorisation.
• Import of supported GSTR-1, GSTR-2A, and GSTR-2B exports solely to create reviewable sales or purchase vouchers.
• Voucher creation and synchronisation with TallyPrime and Tally.ERP 9.
• Team accounts for firms, and client upload links that let your client send a statement without an account of their own.

2. Eligibility

By using the Service, you represent and warrant that:

• You are at least 18 years old.
• You are legally capable of entering into binding agreements.
• You are authorised to upload and process the financial data submitted through the Service.
• All information provided by you is accurate, complete, and current.

3. Account Registration & Security

You are responsible for:

• Maintaining the confidentiality of your account credentials.
• Restricting access to your account and systems.
• All activities conducted under your account.

You agree to immediately notify us of any unauthorised access, breach, or suspected misuse of your account. The Company shall not be liable for losses resulting from weak passwords, credential sharing, phishing, malware, insider misuse, compromised devices, or insecure user environments.

The Company reserves the right to suspend or terminate accounts found engaging in suspicious, fraudulent, abusive, or unauthorised activities.

4. Acceptable Use

You agree not to:

• Use the Service for unlawful, fraudulent, or misleading purposes.
• Upload forged, manipulated, illegal, or falsified financial documents.
• Violate any applicable laws, regulations, GST provisions, tax laws, or accounting standards.
• Attempt unauthorised access to systems, APIs, accounts, or infrastructure.
• Reverse engineer, copy, modify, distribute, or resell the Service without written permission.
• Use bots, scraping tools, or automated systems beyond permitted API usage.
• Upload malware, harmful code, or malicious content.
• Interfere with system performance, security, or stability.
• Circumvent usage limits, payment systems, or plan restrictions.

The Company may monitor usage patterns to detect abuse, excessive automated activity, fraud, suspicious uploads, or security risks.

5. Financial Data & User Responsibility

Your Data, Your Responsibility

You are solely responsible for:

• the accuracy of uploaded data,
• correctness of accounting records,
• voucher approvals,
• ledger mappings,
• GST classifications,
• tax computations,
• statutory filings,
• any reconciliations performed outside the Service,
• and compliance obligations.

The Company does not verify the legal validity or accounting correctness of uploaded data.

Review Before Push

System-generated categorisations, ledger suggestions, voucher data, and AI-extracted invoice data are indicative only. You must independently review and validate all outputs before:

• pushing entries to Tally,
• finalising books,
• submitting tax filings,
• or relying on outputs for compliance purposes.

The Company shall not be liable for:

• incorrect accounting entries,
• GST mismatches,
• tax penalties,
• statutory interest,
• ITC reversals,
• filing errors,
• audit observations,
• or compliance failures arising from user-approved transactions.

No Professional Advice

The Service is a software automation platform and not a substitute for professional judgment. Nothing generated by the Service constitutes accounting advice, tax advice, an audit opinion, legal advice, certification, or statutory compliance assurance. Users must consult qualified professionals where necessary.

Professional Responsibility

Where you are a chartered accountant or another regulated professional, the Service is a tool used within your own practice. Ledger suggestions, categorisations and vouchers produced by the Service are proposals for your review — they are not professional work product and they are not attributable to us. You remain solely responsible for the books you maintain, certify, sign or file, for applying your own professional judgement to every entry before it is pushed to TallyPrime, and for complying with the standards, ethics and outsourcing guidance issued by the Institute of Chartered Accountants of India — including your duty of client confidentiality and your obligation to obtain your client's authorisation before uploading their records to the Service. Nothing in these Terms, and nothing the Service produces, reduces, shares or transfers that responsibility.

6. Artificial Intelligence & OCR Disclaimer

The Service uses artificial intelligence, machine learning models, OCR technologies, and automated extraction systems. AI-generated outputs may contain inaccuracies, omissions, misclassifications, incorrect interpretations, duplicate detection errors, OCR extraction mistakes, or incomplete processing.

The Company does not guarantee the accuracy, completeness, reliability, or suitability of AI-generated results. Users are solely responsible for verifying all outputs before relying upon them.

7. Tally Integration & Chrome Extension

The Service may interact with a local Tally installation through the Google Chrome extension on the same Windows computer. By using the extension, you acknowledge that:

• Tally connectivity depends on your local system configuration.
• The Company does not control Tally availability or performance.
• Users remain responsible for verifying vouchers before synchronisation.
• Incorrect pushes approved by users remain the user's responsibility.

The Company does not guarantee uninterrupted synchronisation with TallyPrime, Tally.ERP 9, GST portals, banking systems, or third-party software.

8. Third-Party Services

The Service may rely on third-party platforms, APIs, cloud providers, payment gateways, OCR providers, hosting providers, and integrations including but not limited to:

• Tally
• Razorpay
• Cloud hosting providers
• AI providers
• Email delivery systems

The Company shall not be liable for failures, delays, inaccuracies, outages, or interruptions caused by third-party services. Use of third-party services may also be governed by their respective terms and privacy policies.

9. Data Storage, Retention & Backup

Users are responsible for maintaining independent backups of:

• financial records,
• invoices,
• vouchers,
• GST data,
• and uploaded documents.

While reasonable efforts are made to maintain platform availability and data integrity, the Company does not guarantee permanent storage, uninterrupted retention, data recovery, or archival availability. Data retention periods, including the grace period after account deletion, are set out in the Privacy Policy.

10. Privacy & Data Processing

Use of the Service is also governed by our Privacy Policy, which forms an integral part of these Terms. By uploading data to the Service, you confirm that you have lawful authority to upload such data, you possess necessary client permissions, and you are legally permitted to process such information.

Where users upload third-party client information, the user acts as the Data Fiduciary under the Digital Personal Data Protection Act, 2023 and remains responsible for obtaining all necessary consents and authorisations. The Company processes that data only as a data processor acting on the user's instructions to deliver the Service, as described in the Privacy Policy.

11. Pricing, Billing & Payments

The Service may offer:

• a time-limited free trial with stated voucher-credit and client limits, and
• prepaid plans, each granting a stated quantity of voucher credits valid for 365 days from purchase.

There is no subscription and no auto-renewal. To add credits, buy a plan again — any plan, including the one you are on. The new credits arrive as a separate batch with their own fresh 365-day validity; credits you already hold keep their original expiry, and credits are always spent oldest-expiry-first.

One voucher credit is consumed for each final, reviewable voucher created. Failed, quarantined, unsupported, and duplicate inputs do not consume credits. Editing, clarifying, pushing, retrying, undoing, or re-pushing the same voucher does not consume another credit. A genuine split into multiple independent vouchers consumes one credit for each resulting voucher.

Pricing may change periodically with prior notice. Payments are processed through third-party payment gateways. Unless otherwise explicitly stated, all payments are prepaid, voucher credits are non-transferable, and taxes may apply additionally. Refunds are governed by the Refund & Cancellation Policy and applicable law.

Refunds, if applicable, shall be governed exclusively by the Refund & Cancellation Policy.

12. Refund Policy Reference

Refund requests are subject to review under the Refund & Cancellation Policy. Refund requests arising from user negligence, incorrect uploads, approval without review, incomplete data, misuse of the Service, or failure to understand platform functionality may be rejected at the sole discretion of the Company.

13. Service Availability

The Service is provided on an "as-is" and "as-available" basis. The Company does not guarantee uninterrupted availability, error-free operation, bug-free performance, or continuous uptime. The Service may become temporarily unavailable due to maintenance, upgrades, internet disruptions, cloud outages, technical failures, cyber incidents, force majeure events, or third-party service interruptions.

No guaranteed Service Level Agreement (SLA) exists unless separately agreed in writing.

14. Beta & Experimental Features

Certain functionalities may be marked as beta, preview, experimental, or early-access features. Such features may contain bugs, incomplete functionality, inaccurate outputs, or unstable behaviour. Beta features are provided strictly on an "as-is" basis.

15. Intellectual Property

All rights, title, and interest in the Service, including software, code, UI/UX, branding, logos, workflows, AI systems, documentation, and platform architecture, remain the exclusive property of Tax One Advisory (OPC) Private Limited.

Users retain ownership of their uploaded data. These Terms do not grant users any ownership rights over the Service or intellectual property.

15.1 Third-party trademarks

Tally, TallyPrime, Tally.ERP 9 and the Tally logo are trademarks of Tally Solutions Private Limited. Tax One Advisory (OPC) Private Limited and Your AI Accountant are not affiliated with, endorsed by, sponsored by, certified by or authorised by Tally Solutions Private Limited, and are not a Tally partner. We do not sell, licence, resell or support TallyPrime. You must hold your own valid Tally licence: the Service reads from and writes to the Tally installation that you licence, own and operate on your own computer, over that software's own published XML/HTTP interface, and only in response to actions you initiate.

Razorpay is a trademark of Razorpay Software Private Limited. Google and Google Chrome are trademarks of Google LLC. OpenAI is a trademark of OpenAI, L.L.C. All other product, service and company names referred to in the Service or on this website are the trademarks of their respective owners and are used solely to identify the software and services with which the Service is compatible or on which it relies.

16. Limitation of Liability

To the maximum extent permitted by law, the Company shall not be liable for:

• indirect damages,
• consequential damages,
• business interruption,
• reputational loss,
• loss of profits,
• loss of goodwill,
• tax penalties,
• GST interest,
• accounting inaccuracies,
• data loss,
• or statutory liabilities.

The total aggregate liability of the Company for all claims arising out of or in connection with the Service shall not exceed the total amount paid by you to the Company in the twelve months immediately preceding the event giving rise to the claim. Nothing in these Terms limits liability for fraud, wilful misconduct, death or personal injury, or any liability that cannot be limited or excluded under Indian law.

17. Indemnification

You agree to indemnify, defend, and hold harmless Tax One Advisory (OPC) Private Limited, its directors, employees, affiliates, consultants, and partners from any claims, damages, penalties, liabilities, losses, costs, or legal expenses arising from your use of the Service, violation of these Terms, unlawful activities, incorrect financial data uploaded by you, statutory non-compliance, tax disputes, accounting disputes, client claims, infringement of third-party rights, or fraudulent activities conducted through your account.

18. Suspension & Termination

The Company reserves the right to suspend, restrict, or terminate accounts without prior notice where necessary for legal compliance, fraud prevention, security concerns, abuse detection, payment defaults, or violations of these Terms.

Users may discontinue use of the Service at any time. Remaining plan or voucher credits may not be refundable except where required under applicable law or the Refund Policy.

If we suspend or terminate your account for breach of these Terms, fraud, chargeback abuse, or non-payment, unused voucher credits are forfeited and are not refunded. If we terminate your account, or withdraw the Service, for any other reason, we will refund the unused credits in each live batch at the per-credit rate you actually paid for that batch, issue a GST credit note against the original tax invoice, and give you at least 30 days to export your data first.

19. Electronic Communications

By using the Service, you consent to receive communications electronically including invoices, transactional emails, OTPs, alerts, notifications, support communications, marketing communications, policy updates, and security notices through email and in-app notifications.

20. Force Majeure

The Company shall not be liable for delays or failures resulting from events beyond reasonable control including natural disasters, internet failures, cyber attacks, power outages, labor disputes, government actions, epidemics, war, or third-party infrastructure failures.

21. Governing Law & Jurisdiction

These Terms shall be governed by the laws of India. Any disputes arising from these Terms shall first be attempted to be resolved amicably. If unresolved, disputes shall be subject to the exclusive jurisdiction of the courts located in Vijayawada, Andhra Pradesh, India.

22. Changes to Terms & General Provisions

The Company may modify these Terms periodically. Updated Terms shall become effective upon publication on the website or platform. Continued use of the Service after such changes constitutes acceptance of the revised Terms.

We will give at least 14 days' notice by email before any change that materially reduces what you have already paid for — including changes to how voucher credits are consumed, their validity period, or the Refund & Cancellation Policy. Voucher credits you have already purchased are consumed under the terms in force on the date of purchase.

22.1 Assignment

You may not assign or transfer these Terms, or any rights or obligations under them, without our prior written consent. We may assign these Terms to a successor in a merger, acquisition, or sale of all or substantially all of our assets, on notice to you.

22.2 Severability

If any provision of these Terms is held invalid, illegal, or unenforceable, that provision shall be severed and the remainder of these Terms shall continue in full force and effect.

22.3 Entire agreement

These Terms, together with the Privacy Policy and the Refund & Cancellation Policy, constitute the entire agreement between you and the Company in relation to the Service and supersede all prior understandings, representations, and communications on that subject.

22.4 Survival

Sections 5 (Financial Data & User Responsibility), 12 (Refund Policy Reference), 15 (Intellectual Property), 16 (Limitation of Liability), 17 (Indemnification), 18 (Suspension & Termination), 21 (Governing Law & Jurisdiction) and this section 22 survive termination of your account or of these Terms.

23. Contact Information

Tax One Advisory (OPC) Private Limited
Registered office: Second Floor, 27-14-52, Flat No. 6, Mahalakshmi Towers, Rajagopalachari Street, Besant Road, Vijayawada, NTR, Andhra Pradesh - 520002
GSTIN: 37AAMCT7977Q1ZX
Email: youraiaccountant@taxoneadvisory.com
Website: https://youraiaccountant.in
Support hours: Monday to Friday, 10:00–18:00 IST, excluding public holidays

Grievance Officer

Designation: Grievance Officer
Email: youraiaccountant@taxoneadvisory.com
Address: Second Floor, 27-14-52, Flat No. 6, Mahalakshmi Towers, Rajagopalachari Street, Besant Road, Vijayawada, NTR, Andhra Pradesh - 520002

We acknowledge every complaint within 48 hours of receipt and aim to resolve it within 30 days.

For legal, billing, compliance, or support queries, users may contact us through the above channels.