Account controls

Close your account or erase personal data

There are two different actions. Closing your account deactivates it, and you can reactivate it within 30 days. Erasing your personal data happens immediately and cannot be undone. Either way, records the law requires us to keep are retained in minimised form, as described in our Privacy Policy.

Close your account

  1. Sign in to your accountant account.
  2. Go to Settings, then the Security tab.
  3. In the Danger Zone, click Delete My Account.
  4. Confirm with your password. If your account has no password (you signed up with Google and never set one), type DELETE instead.

This deactivates your account and starts a 30-day grace period. Sign back in during that window to cancel and reactivate.

Erase your personal data now

To erase your personal data immediately, go to Settings → Data Compliance → Data Retention → Erase my data. Confirm with your password, or, if your account has no password, by typing DELETE and entering the one-time code we email you. This cannot be reversed.

Sign in to continue

Cannot access your account?

Email youraiaccountant@taxoneadvisory.com from your registered address. We will verify that the account is yours before acting on the request. You can ask for account closure, irreversible personal-data erasure, or both.

Account deletion and personal-data erasure are different controls. Erasure is irreversible and may retain only minimised records required by law. Read the Privacy Policy for details.